Claims Loss Reporting Rep - Sioux Falls, SD
Location: Sioux Falls, South Dakota
Description: Esurance is currently seeking to employ Claims Loss Reporting Rep - Sioux Falls, SD right now, this occupation will be depute in South Dakota. Detailed specification about this occupation opportunity please give attention to these descriptions. Other;
Summary:
Provides superior customer service and receives incoming calls to assist customers with ! claim. Responds to customer inquiries or problems by providing information or directing requests to other departments that can provide the information or service.
Responsibilities:
- Begins customer experience with claims process in taking first notice of loss by gathering claim information from customer. Also includes providing customer service with external parties (vendors, claimant attorneys).
- Enters loss report information data obtained from customer into claims handling application.
- Creates early tow/salvage and appraisal assignments and communicates with vendors/body shops to ensure set up for customer.
- Answer customer's questions that require specific claims first notice of loss training.
- Maintains a working knowledge of claim policies and procedures to provide customer service.
- Processes administrative work to ensure customers are attended to.
- Demo! nstrated organizational skills, able to work well under deadli! nes in a changing environment and perform multiple tasks effectively and concurrently.
- Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
- Excellent written and oral communication skills.
- Demonstrated knowledge with Microsoft Office products (Outlook, Word, and Excel) and claims software applications preferred.
- Ability to type 40 wpm minimum with accuracy.
- High school diploma or GED required.
- One year of customer service or call center experience required. Auto insurance background preferred.
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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to Esurance.
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This occupation will be opened on: Tue, 04 Jun 2013 03:37:59 GMT
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