Salary Range: $102,183.00 (Min.) - $124,877.00 (Mid.) - $163,492.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
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Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.Job Summary
The Manager of Safety Net Programs is responsible for its management and operations. This position will develop and implement operational processes to support the program, including referral management, provider training, and monitoring processes for providers, including capacity management, meeting multidisciplinary team and service requirements, and review of reporting and quality measures.
The position is responsible for prioritizing, organizing, leading, and executing program planning, program design, and project management functions necessary to achieve organizational strategic goals. Supports Director in development of programs strategy and solicits feedback from stakeholders. This position manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.
Duties
Collaborate with internal business units to plan and integrate processes into other clinical and operational workflows, as well as Internal IT systems, Health Information Technology and Health Information Exchange.
Manage staff project assignments, ensure progress is being made, deliverables/action items are on schedule and support staff with project risk mitigation by addressing any issues that may lead to delays or project non-compliance. Meet with team members on a regular basis, at least bi-weekly, to review project progress and to review project next steps. Coaches team members on project development and execution activities. Provides team members guidance on alternative methods to address challenging issues.
Manage trainings efforts. Identify training needs to support programmatic and operational excellence. Collaborate L.A. Care training teams on identifying topics and developing materials for training and capacity-building.
Manage quality improvement activities. Actively identifies and implements efforts to improve the quality, effectiveness and efficiency of Program. Support Director in development of program strategy and solicits feedback from stakeholders.
Manage contracts for programmatic and operational support, such as training and capacity-building. Ensure execution of appropriate deliverables within agreed-upon timeframes and budget.
Manage staff, including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.
Perform other duties as assigned.
Duties Continued
Education Required
Education Preferred
Experience
Required:
5-7 years of experience in health care programs related to safety net providers and low- income populations or in the publicly sponsored program space with 3-4 years supervisory/management experience and delegating and organizing the distribution of project and work assignments.
Experience in Medicaid, Medicare, or other government medical programs for underserved populations, including women, children, and those of diverse ethnic and cultural backgrounds.
Preferred:
Experience working directly with Los Angeles Safety Net providers (including physical health, behavioral health, homeless services, and/or other Community-Based Organizations)
Skills
Required:
Understanding of the Los Angeles County Safety Net provider community, in order to effectively drive strategic partnership and build lasting relationships.
Knowledge of healthcare delivery and finance and its impact on the Safety Net.
Excellent verbal and written communicating skills; excellent interpersonal skills.
Proficiency in MS Office applications.
Ability to solve complex problems/issues and identify creative solutions.
Ability to solve complex issues and identify creative solutions with external agencies.
Licenses/Certifications Required
Licenses/Certifications Preferred
Required Training
Physical Requirements
Additional Information
Additional Program Specifics:
Homeless and Housing Support Services (HHSS):
The HHSS program provides housing navigation and tenancy services to thousands of homeless and formerly homeless L.A. Care members using a network of contracted providers.
Duties and responsibilities:
Works closely with Social Services Manager for HHSS to align with HHSS member referral and oversight processes.
Develop, implement, and manage network and operational processes to support HHSS, including provider onboarding, training, capacity-building, and monitoring processes, meeting HHSS program and service requirements, payment operations, and review of reporting and quality measures.
Health Homes Program:
Health Homes program provides team-based, in-person care management and care coordination for the chronically ill and highest risk members.
Duties and Responsibilities:
Develop, implement, and manage operational processes to support HHP, including referral management, CB-CME training, and CB-CME monitoring processes.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
This position is a limited duration position. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
