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“hello82, wherever you are!” KAI Media / hello82 is the world’s first media/commerce/event brand for global K-pop fans. A great opportunity to get into the music entertainment industry; we are looking for talented multicultural and multilingual people to join our expanding team. (And being a K-pop fan is a major plus!)
ROLE
This temporary/contract position reports directly to the company’s Manager of Retail and Stores, and is responsible for ringing up customers, cash handling, and overall positive in-person customer service. Contract employees will be required to report in-person to our Los Angeles location and must be available to work from August 1st to August 21st (up to 40 hours; 5-days/week).
RESPONSIBILITIES
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Welcome customers into the store
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Operate point-of-sale system and have basic cash handling skills.
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Walk the floor and interact with customers
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Maintain an upbeat, positive, and welcoming attitude and focus on customer satisfaction in a fast-paced environment
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Answer customers’ questions about specific products, discounts, ongoing events/promotions, etc.
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Upsell and cross-sell products and help to cultivate/maintain a happy returning customer base
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Assist lead staff with inventory counts and restocks
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Be flexible with schedule, working hours, and assigned tasks
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Most importantly, engage with fans and create a fun atmosphere in line with our slogan, “hello82, wherever you are!”
QUALIFICATIONS
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Experience working with customer service and having the ability to answer difficult questions
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Knowledge of K-pop and understanding of fandom culture is greatly preferred
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High school diploma, general education degree, or equivalent
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Fluent in English
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Familiarity with Shopify or other point-of-sale systems is a plus!
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Must be able to lift up to 50 lbs
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Flexible to work other days of the week if business needs require it.
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Flexible to work with other departments when needed
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Experience with point-of-sale systems like Shopify is a plus!
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Fluency in Korean is preferred but not required
LOCATION
On-site only at hello82 LA office/retail space in Los Angeles (Mid-Wilshire area)
This is an on-site, temporary contract position. Must be willing to commute or temporarily relocate to LA. Housing/accommodations are not provided by the company.
STANDARD WORK HOURS (subject to change according to business need)
Mon-Sun: 10:30AM - 7:30PM
This is a temporary contract position.
Hourly rate may be negotiable based on experience level and transition to full-time may also be negotiable according to business need.
*In your mandatory attached cover letter, please tell us about your experience with K-Pop!*
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